{"version":"1.0","site":{"name":"新考试吧","url":"https://www.xexam8.com"},"generated_at":"2026-10-22T13:39:46.600Z","exam":{"id":"itil","name":"ITIL 认证","short_name":"ITIL","icon":"🔄","category":"it","organizer":"AXELOS / PeopleCert","frequency":"随时可考","exam_type":"on_demand","definition":"ITIL（信息技术基础架构库）认证由AXELOS与PeopleCert联合主办，是全球IT服务管理领域应用最广的最佳实践认证体系，中国区每年约3万考生参加。认证分ITIL 4 Foundation（基础级，40道单选题，65%通过）和Managing Professional及Strategic Leader（中高级）三个层次，涵盖服务价值体系、指导原则和服务价值链等ITIL 4核心框架。","next_exam_date":null,"next_exam_confirmed":false,"annual_candidates_approx":"中国约3万","page_url":"https://www.xexam8.com/itil","json_url":"https://www.xexam8.com/api/exams/itil.json","last_verified":"2026-08-25","sub_category":"it-management","timeline_year":"2026","qualification_type":["国际认证"],"published_at":"2026-08-24","timeline":[{"step":1,"title":"ITIL 4 与 ITIL 5 版本说明","description":"ITIL 是全球应用最广的 IT 服务管理框架，认证由 PeopleCert 管理。现行主流为 ITIL 4（2019 年发布）；2026 年 PeopleCert 推出新一代 ITIL 5，两者目前并行提供，招聘市场仍以 ITIL 4 为主。","timing":"2026 年 PeopleCert 并行提供 ITIL 4 与 ITIL 5","articles":[{"label":"ITIL 认证指南","url":"https://www.xexam8.com/itil/itil-cert-guide"}]},{"step":2,"title":"PeopleCert 账户注册与培训","description":"考生须在 PeopleCert 官网注册账户，可选择自学或经由 accredited 培训机构购买含培训的套餐。Foundation 无学历与经验门槛。","timing":"全年开放，随时注册","articles":[{"label":"ITIL 认证指南","url":"https://www.xexam8.com/itil/itil-cert-guide"}]},{"step":3,"title":"购买考试券与预约","description":"通过 PeopleCert 购买考试券（voucher）后预约考试，可选线上远程监考或考点。考试券通常自签发起 12 个月内有效，可付费延期。","timing":"全年开放，线上监考随时可约","articles":[{"label":"ITIL 认证报名与续证指南","url":"https://www.xexam8.com/itil/itil-cert-guide"}]},{"step":4,"title":"备考与官方样题","description":"PeopleCert 提供官方样题（Sample Paper）与付费官方模考（Mock Exam）。ITIL 4 Foundation 为 40 题多选题、65% 及格、60 分钟闭卷，建议系统复习 2-4 周。","timing":"考前 2-4 周系统复习","articles":[{"label":"ITIL 认证指南","url":"https://www.xexam8.com/itil/itil-cert-guide"}]},{"step":5,"title":"考试当天（线上或考点）","description":"线上监考需自备电脑、网络与安静环境；考点模式在授权考场进行。考试 60 分钟、40 道单选题、闭卷，非母语考生可获 25% 额外时间。","timing":"60 分钟闭卷，40 题","articles":[{"label":"ITIL 认证指南","url":"https://www.xexam8.com/itil/itil-cert-guide"}]},{"step":6,"title":"成绩公布与电子证书","description":"考后数日内发布成绩与电子证书（PDF）。ITIL 4 认证实行三年续证周期，可通过 PeopleCert Plus 会员积累继续教育（CPD）学分续证或重考相应科目。","timing":"考后数日内发布，三年续证周期","articles":[{"label":"ITIL 认证报名与续证指南","url":"https://www.xexam8.com/itil/itil-cert-guide"}]},{"step":7,"title":"续证与 CPD","description":"在三年周期内通过 PeopleCert Plus 会员完成规定的 CPD 学分即可续证；未满足者可重考对应科目以维持认证有效性。","timing":"通过 PeopleCert Plus 积累 CPD 学分续证","articles":[{"label":"ITIL 认证指南","url":"https://www.xexam8.com/itil/itil-cert-guide"}]}],"faq":[{"question":"ITIL 是什么认证？","answer":"ITIL（信息技术基础架构库）是全球应用最广的 IT 服务管理（ITSM）框架，认证由 PeopleCert 管理。现行主流为 ITIL 4（2019 年发布）；2026 年 PeopleCert 推出新一代 ITIL 5，两者目前并行销售，但招聘市场仍以 ITIL 4 为主。"},{"question":"ITIL 认证分哪些级别？","answer":"路径为 Foundation → Managing Professional / Strategic Leader → Master。Foundation 无前置要求，是大多数岗位需要的唯一级别；高级模块通常需要先取得 Foundation 并完成为期培训。"},{"question":"ITIL 4 Foundation 考试形式与及格线？","answer":"40 道多选题、60 分钟、闭卷，65%（26/40）及格；线上或考点监考，通过 PeopleCert 预约。非母语考生可获 25% 额外时间，具体以官方考试规则为准。"},{"question":"ITIL 认证费用多少？","answer":"ITIL 4 Foundation 考试费约 300-400 美元（区域定价，以 PeopleCert 官网为准），若与培训打包价格更高；具体以预约时官方报价为准，不同国家/地区存在差异。"},{"question":"ITIL 认证有效期多久？","answer":"ITIL 4 认证实行三年续证周期：通过 PeopleCert Plus 会员积累继续教育（CPD）学分续证，或重考相应科目；未在周期内完成续证的认证将失效，需重新考取，请以使证时官方最新续证条款为准。"},{"question":"没有 IT 经验可以考 ITIL 吗？","answer":"可以。Foundation 无学历与经验要求，任何从事或希望了解 IT 服务交付的人员均可报考；有一定 ITSM 经验有助于理解概念，但并非必需，自学或培训均可准备。"}],"official_links":[{"label":"PeopleCert 官方网站","url":"https://www.peoplecert.org","description":"ITIL 认证主办与考试机构，注册、购买考试券、线上监考预约与证书查询"},{"label":"ITIL 4 Foundation 认证页","url":"https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-foundation-2565","description":"ITIL 4 Foundation 考试形式、语言、价格与续证说明"}]}}